Privacy Policy

This document is a translation. In case of any discrepancy, the Traditional Chinese version shall prevail.

Please note:

• U19.com (“U19,” “優十久,” “we,” or “us”) respects and is committed to protecting your personal privacy data, and complies with the principles and rules for the protection of privacy data under applicable laws.
• When you use this website https://u19.com/ and/or the U19 App (collectively, the “U19 Platform”), as well as services provided by U19 or Third-Party Partners through the U19 Platform, we may collect, process, use, and disclose your data in accordance with this Privacy Policy.
• “You” and “your” as used in this Privacy Policy include any person who browses the U19 Platform or uses the services.
• Where these policy terms involve a “declaration of intent having legal effect,” you agree that such declaration may be made by means of an “electronic document.”
• When you provide the data of a third party (for example, a participant or an emergency contact), you shall warrant that such third party has consented to or authorized you to provide the personal data to us, and you shall ensure that such third party understands the content of this Policy and agrees to our collection, processing, and use of the personal data as described in this Policy. Please read this Policy carefully. If you do not accept the terms of this Policy, please do not register as a U19 member or submit any personal data to us. If you are a minor under the laws of your country, your legal representative must read this Policy, and you may register as a U19 member or submit personal data to us only with the consent of your legal representative. If you have any questions or comments about this Policy or wish to exercise your rights, please contact us at any time through our customer service email support@u19.org.

Scope of This Privacy Protection Policy

• This Policy applies to the personal data of U19 members, potential consumers (for example, visitors looking for class or competition registration information), and partners (for example, leagues, teams, and coaches), as well as personal data we collect through the U19 website (https://u19.com/) and the U19 mobile application (app) (personal data means data relating to any identified or identifiable natural person).
• Please note that if you link to any other domain or app that is not a U19 website or app, we will no longer be able to protect the security of your personal data. We recommend that you read the privacy protection policy of that domain or app before linking to it.

Information Collection

U19 collects, processes, and uses personal data to the extent necessary on the following legal bases:

• A contractual or quasi-contractual relationship with the data subject, where appropriate security measures have been taken.

• The consent of the data subject.

• Where expressly provided by law.

• Personal data disclosed by the data subject or otherwise lawfully disclosed.

• Legitimate interests, where provided voluntarily by you;

  We will obtain the personal data you enter on the U19 Platform (website or app) or provide by telephone, letter, email, messaging apps, or other means, including:

  • Member data

    Personal data such as the identification-type and characteristic-type data and account credentials of you and your frequent participants. You may choose whether to update your member data; if you choose not to update your basic information and frequent participant information, the system will be unable to automatically fill in your orderer and participant information when you order products. However, we recommend that you update your password regularly to keep your account secure.

  • Order data

    • Orderer / recipient / contact person data

      When you purchase a product, depending on the requirements of the individual product, you will need to provide identification-type, characteristic-type, and other personal data of different persons. You may also choose whether to update such data to your member data.

    • Payment data

      Credit card information (card number, expiry date, and security code) and other payment method information.

  • Partner data

    When you wish to become our partner (for example, vendors such as EMPOWER and GDS, and coaches), we need to obtain your personal data, including:

    • Basic and contact data such as identification-type, characteristic-type, and employment-related data
    • Supporting documents for qualification review
    • Financial account data for making payments

  • Customer service inquirer data

    When you make inquiries, give feedback, or file complaints with us through any means of contact, we will need to obtain your basic and contact data such as identification-type and characteristic-type data. Telephone communications with us may be recorded in their entirety.

  • Automatically collected through online activity

    When you use the U19 website or app, we obtain your personal data and record your online activity through cookies or similar technologies, for example:

    • IP address.
    • The time you spend on, and your browsing or click history of, U19 website or app pages.
    • Traffic data.
    • The web pages you browsed before linking to the U19 website.

For more information, please see the Cookie Policy.

Use of Information

To provide, maintain, develop, and improve related services, and to ensure security and prevent unauthorized use, we use your personal data or other data for the purposes of processing purchase requests more quickly, providing better customer support services, and promptly notifying you of new services and special offers.

• Member management

  After you register as a member, we will create a member profile for you so that we can manage all member data. Under “Account Settings,” you may:

  • Update your basic information and frequently used information, so that the information required for a product can be filled in automatically when you order it.
  • Update your password to keep your account secure.

• Management of your orders (performance / rescission of contract)

  • After you register as a member, we will create a member profile for you so that we can manage all member data. Under “Account Settings,” you may:
    • Book classes / game schedules for you.
    • Send you the products you purchased (for example, jerseys).
    • Process your payments.
  • Provide messages relating to the products you ordered (for example, confirmation emails or itinerary notices), or contact you or your contact person regarding the products you ordered.
  • If you wish to cancel an order or apply for a refund, we may also require other personal data for refund processing and eligibility review.

• Third-Party Partner management

  To establish and perform the contractual relationship between us and our partners, we will review the supporting documents you provide, and after the contract is formed, we will engage in necessary business communications with you and pay remuneration, and may also recommend suitable product content to you.

• Customer service

  When you make inquiries, give feedback, or file complaints with U19, we will use your contact details to inform you of the progress of handling, or, depending on the specific needs, provide your data to the extent necessary to suppliers or businesses entrusted by us (for example, payment services) to assist in handling the case. If any dispute arises or may arise, we will also use the records of communications between the parties (for example, emails or telephone recordings) as evidence.

• Product marketing

  If you are a U19 member or partner, or have ordered products from us, participated in our activities, or inquired about product information with us (potential customer), we will use your contact details to recommend to you the latest classes, competition events, product promotions, other newsletters, or product information that may interest you, or deliver advertisements to you on third-party platforms (for example, Facebook).

• Surveys, statistics, and analysis

  • We will survey your opinions on products from time to time.
  • We will analyze the usage behavior of users of the U19 website and app to optimize our performance and services and improve our product planning.
  • We will analyze data generated by your online activity (for example, products searched, browsing or click behavior) or by your participation in various activities (for example, questionnaires completed, competitions entered, quizzes, or prize draws) to assess products that may interest you.
  • U19 will compile statistics on and analyze the collected data for purposes such as assessing willingness to purchase products, identifying product items favored by customers, formulating marketing strategies, improving service quality, forecasting trends in future best-selling products, or recommending suitable products.
  • If you have indicated your consent to receive special offers or promotional messages, we may also provide you with such messages. If you do not wish to receive notices of special offers or promotions, you may reply to us through the hyperlink in such notices to let us know that you no longer wish to receive them.

• Exercise of rights / performance of legal obligations

  • In the event of consumer disputes, non-performance of obligations, torts, criminal acts, or the like, we will use personal data to the extent necessary to assert or defend legal claims, for example by providing data to competent authorities or judicial authorities.
  • Where required by law, U19 will also process or provide your personal data to competent authorities or judicial authorities in order to perform its legal obligations (for example, to comply with information disclosure orders issued by government agencies pursuant to relevant laws and regulations).

• We may also use personal data for other purposes in the following circumstances:

  • With the consent of the data subject.
  • Where expressly provided by law.
  • Where necessary to promote the public interest, for example by providing personal data to judicial authorities when we assess that your conduct may be unlawful.
  • To prevent danger to the life, body, freedom, or property of the data subject.
  • To prevent serious harm to the rights and interests of others.
  • Where it is beneficial to the rights and interests of the data subject.

Disclosure of Information

Within the following scope, necessary personal data may be obtained by third parties, including but not limited to the following circumstances:

• We use the cloud storage of cloud service providers to store personal data.
• The payment service providers we work with (payment processing) obtain your necessary personal data to complete transactions.
• Depending on the specific requirements of the products you purchase, in order to complete your order, we provide the necessary personal data required for that order to our partners, or otherwise enforce our Terms of Service. Please note that Third-Party Partners obtaining the data may, where necessary, contact you or your contact person to collect other personal data required for the product or to communicate product information; they may also provide your order data to others in order to deliver the product content you purchased (except for information such as national ID numbers / passport numbers and dates of birth). Please read the privacy protection policy of such Third-Party Partners carefully.
• If you participate in marketing activities jointly organized by us and Third-Party Partners, we may provide your personal data to the cooperating businesses to the extent necessary.
• Certain third parties or data recipients may be located in other countries or regions where the personal data protection laws may differ from those of your location; however, we will make our best efforts to take reasonable measures to ensure that your personal data is effectively and securely protected.

Storage of Information

While the aforementioned purposes of collection continue to exist, U19 will continue to use your personal data. After the purposes of collection cease to exist, unless otherwise provided by laws and regulations, we will no longer retain the data you have provided in a manner that can identify you.

• U19 is committed to protecting the security of personal data. We take appropriate administrative and technical measures to ensure the lawful collection, processing, and use of personal data, and to prevent personal data from being altered, damaged, destroyed, leaked, or otherwise infringed.
• We take reasonable steps with respect to our suppliers to ensure the security of personal data, so as to maintain the confidentiality, integrity, and availability of personal data.
• We also carefully select businesses that collect, process, or use personal data under our instructions, and supervise the implementation of personal data security through contracts and other reasonable means.
• However, you should understand that no completely secure protection measures exist in a network environment; therefore, we cannot guarantee the absolute security of your personal data.

Your Rights

• Access to your personal data, including inquiring about it, requesting to review it, or requesting copies of it.

• Supplementation or correction (depending on the specific circumstances, you may need to provide an appropriate explanation)

• Request to stop collection, processing, or use, or request deletion

• When we use your personal data to market to you (for example, by sending product information emails), you may request to opt out of such marketing.

• Request for data portability

  You may request that we provide the personal data you have provided to you in a structured, machine-readable, and commonly used electronic format, or, to the extent technically feasible, transmit it to a third party.

• How to exercise your rights

  You may log in to your member account to view, supplement, or correct your personal data, or exercise the above rights by contacting the U19 customer service email support@u19.org. You may also file a complaint concerning a personal data dispute with the competent authority of the place where U19 is located.

Use of Third-Party Modules and Cookies

To achieve the purposes of this privacy policy and to ensure the stable operation of the U19 website and App or to implement specific functions (for example, for in-platform communication functions, or to analyze user usage in order to adjust business and advertising-related services), this platform may integrate third-party software development kit (SDK) modules. When a third party processes your personal data through a third-party module, that third party’s privacy policy shall apply. We use cookies to collect personal data of website users. For information on how U19 uses cookies, please see the Cookie Policy.

Personal Data of Minors

This service is provided to the general public. If a minor wishes to use this service and provide personal data, the consent of the minor’s legal representative must be obtained. You represent and warrant that you have the capacity and legal qualification to use this service. If you are a minor, you represent and warrant that you have obtained the consent of your legal representative for your use of this service. The Company proactively sets age restrictions on certain services to address situations in which the Company is unable to verify a user’s age.

• If you are a minor under the laws of your country, your legal representative should read and accept this Policy, and your registration as our member or submission of personal data to us shall be subject to the consent of your legal representative.
• If the information you fill in when ordering products includes the personal data of a minor, you shall warrant that the minor’s legal representative has consented to your providing the minor’s data to us.